-Return and policies-
Paradise 51 is a E-commerce company. Our goal here at Paradise 51 is to ensure customer satisfaction the best way possible by offering great products to customers so that they can wear and feel animated by his/her fashion taste. Truth be told without you and your word of confidence of our company we will not be here.
* To exchange or get a refund on a damage or broken item customers most take several photos of the damages within a four day period of excepting the package. (first day of excepting delivery from local shipper). Items after this deadline may be subject to finale sale with no refund or exchange. We will try our best to better serve every situation. In some cases a 15-25 percent restocking fee may apply to some merchandises. You will be responsible for paying for your own shipping costs for returning your items.
* Percentage can't be added together ( discounts percentage ). For promotion such as easy discount for sharing and for spreading the word you will get your percentage taking off during checkout but it doesn't apply to shipping Fee, promo items ( free items ) and only work towards items $20 and more.
* Shipping cost are non-refundable. If you receive a refund the cost of shipping will still be reflected on your purchase.
* Free items are finale sale. No refund on delivery prices or merchandise.
* We recommend using a tracking shipping service on items over $50, so we can review items in a timely manner and refund you faster.
* All sales are finale on sale items (meaning no return or exchanges for sale items) due to high volume of orders we get during a sale. We are not able to alter or cancel any orders after they have been placed.
* We will work with you to ensure your money is back in your account in a timely manner. This process can take additional 5-10 business days after inspection of products (please remember shipping fees are non-refundable). Please email us first before sending back items so we can work with you through the process.
Our aim at Paradise 51 is to provide great merchandises, by doing so we are trying our best to cut back on warehouse space/inventory space, shipping prices, and overhead cost. We believe this practice will keep our prices low and keep everyone in today’s trend.
The number one goal at Paradise 51 is to build a special relationship with every customer. we don’t see you as a numbers but as a friend that is making a special kind of investment and we want to honor that.